Michigan Flyer-AirRide motorcoaches are wheelchair accessible. However, 24-hour advance reservations are recommended. Please call our office, or fill out the ADA form when making reservations online.
Please notify our office if you will be traveling with a scooter or service animal.
At Detroit Metro Airport (DTW): What You Should Know
Our passengers with disabilities—and those who need extra time or assistance for any reason—now have the option of pick-up or drop-off at "Alternative Stops” closer to the terminal, in addition to our "Standard Location" at the McNamara Terminal.
If you would like us to pick you up or drop you off at one of the closer "Alternative Stops" you must let us know in advance. The best way to do this is when you purchase tickets online: just write "Alternative Stop" in the Special Needs box on the Passenger Information web page. Or, you can tell the driver that you wish to use an "Alternative Stop.”
Please note that our coaches serve all of “Standard Locations” and “Alternative Stops” at the airport, and that our drivers announce when they are approaching each stop.
Michigan Flyer-AirRide now has a public-transit customer service desk inside the Ground Transportation Center (GTC) of the McNamara Terminal, which serves passengers of Delta Airlines, Air France and Virgin Atlantic. The GTC is on Level 4 of the parking garage, across the bridge walk from the terminal. Inside the GTC waiting area there are accessible restrooms, a drinking fountain and phones nearby.
· Our “Standard Location” for pickups and drop-offs is 200 yards south of GTC waiting area (past all the rental car shuttle buses.) If you want to board or de-board one of our buses here, you do not have to tell us in advance.
· Our “Alternative Stop” for picking up passengers from arriving flights is just outside Door 402 of the GTC indoor waiting area. If you did not request use of this stop online in advance, you can just tell your driver that you want to board here, or tell our staff at the customer service desk.
· Our “Alternative Stop” for dropping off passengers for flights out of DTW is at the Departures Level curb of the terminal, near the Air France/Delta doors into the ticket counters. Note that our motorcoaches first drop off passengers at our “Standard Location,” then proceed to the “Alternate Stop” at the Departures Level curb.
At the North Terminal, our “Standard Location” for both pickups and drop-offs is Stall #1 of the Ground Transportation Center (GTC). Once you come down the stairs or elevator to the GTC, exit the door to your left and proceed to Stall #1. Look for the small AirRide sign.
Passengers who need help in getting from our bus to the terminal, or vice versa, must let us know in advance. You can do this when making reservations online. Just use the Special Needs box on the Passenger Information webpage to tell us what kind of help you will need.
Special Assistance – Both Terminals
Passengers who need wheelchair assistance should normally request it when making reservations their airlines, which contract with Prospect Airport Services to provide wheelchair services.
However, if you did not arrange for assistance from Prospect through your airline, you may do so by calling Prospect from your bus before it arrives at the airport. Prospect’s phone number at the McNamara Terminal is (734) 921-7200; at the North Terminal, it’s (734) 247-1121. For example, a good time to notify Prospect that you’re on your way and will need assistance is when your eastbound bus reaches Ypsilanti or Bellville.
If you will need wheelchair assistance to reach our bus after a return flight to North Terminal, consider asking for an aide from Prospect to meet you in the indoor waiting area about 10 minutes before your westbound motorcoach is scheduled to depart.
Please note that Prospect provides assistance with passenger luggage at McNamara Terminal, but not at North Terminal.
A Word about Service Animals
· If you’re traveling with a service animal, please note that DTW offers animal relief areas at both terminals: http://www.metroairport.com/Accessibility.aspx#Service.
· Just as we ask Michigan Flyer-AirRide riders to limit cell phone calls to one minute so that all passengers can enjoy a pleasant ride, we ask you to do all you can to keep your service animal calm and quiet.