Michigan Flyer Policies

Tickets are non-refundable once purchased.  Two changes per reservation are allowed and can be made online up to 20 minutes before your scheduled departure.  Once your reservation has been changed twice the ticket is null and void.  Ticket date and time can be changed; however, direction must stay the same.

Michigan Flyer is currently booking 180 days into the future.

No Shows:
Passengers traveling from the Airport who missed their scheduled departure due to a delayed flight will be welcomed on the next available departure within 24hrs of your departing time.  If you are not able to change the ticket online since the window for changes has passed or the schedule is not available for an online change, please check directly with the driver for space availability.

Passengers who "no show" a prepaid reservation traveling to the Airport or any non-airport passenger will have to purchase a new ticket. 

As of Sept. 1, 2018, we no longer transport pets. However, we do welcome service animals onboard with people with disabilities at no additional charge. For more information, please see our ‘People with Disabilities’ section under ‘Information Center’.

Michigan Flyer allows one checked bag plus one onboard item, free of charge.

Onboard Item:

Onboard items can weigh up to 25 pounds (12 kg) and must fit in the overhead compartment or underneath your seat. This item is in addition to a personal item such as a purse or laptop bag.

Items that are allowed along with an onboard item at no additional cost:

Diaper bags (one per child), child safety seat(s), and a medical or mobility device, such as a cane.

Checked Baggage:

Baggage restrictions:

• Weight 50 pounds (23 kg) or less
• Not exceed 62 inches (157 cm) in total length + width + height

Extra bags over the one per person limit is $15 per bag. Maximum number of checked bags is three per person. Extra or oversize baggage is accepted on a standby basis. Bags that do not meet our size restrictions require special handling, for which there is an additional fee of $15 per bag.

Exceptions to the size restrictions include: golf clubs, skis, hockey bags and equipment, instruments, snowboards, etc. Please call our office if you have any questions or concerns.

Items that are allowed to be stowed at no additional cost:

Child safety seat(s), strollers, and a medical or mobility device.

Bicycles:

A bicycle counts as one checked bag. Only one bike per person is allowed based on availability. Bicycles must be broken down and contained in a leather, canvas, bicycle box or other carrying case. No bicycles will be transported unless they are enclosed in any such container. Please call the office for space verification.

Portable Mobility Devices:

Portable mobility devices are allowed on our coaches, and the maximum weight limit of the lift is 650 pounds (295 kg).

E-Bikes/E-Scooters:

We DO NOT allow any e-bikes or e-scooters on our motor coaches.

Please review the following information prior to purchasing Michigan Flyer tickets.

1. Fares quoted are valid on Michigan Flyer schedules and/or those of participating interline carriers listed on the ticket. Fares are payable in U.S. dollars unless noted otherwise.

2. All tickets are date and schedule specific and will be honored for transportation unless otherwise indicated.

3. Walk-up passengers (those without a prepaid reservation) will be accommodated on a first come, first served basis. A $3 to $6 fee is applied to fares paid by credit card or cash to the driver or customer service agent at the coach. If paying with cash, drivers do not carry change.

4. Fares are subject to change. Not all discounted fares may be available on all schedules. Fares may be higher during some periods and additional restrictions (non-exchangeable dates) may apply during peak travel periods.

5. To qualify for a family/group discount, passengers must be prepaid and travel together at all times. For child discounts, parents and children of the same household must travel on the same itinerary. Up to three children (ages 2-16) from the same household qualify for the discounted rate.

6. Customers are encouraged to book online to obtain the lowest fares. We no longer make reservations over the phone.

7. All Michigan Flyer tickets purchased are completely NON-REFUNDABLE once purchased. Changes may be made online up to 20 minutes before the schedule departure time. Two changes per ticket are allowed. Tickets are valid for one year from the date of purchase.

8. Passengers should be at the boarding point 30 minutes prior to the scheduled departure time. This allows our drivers to board customers in a timely manner, so as not to delay the departure of the vehicle.

9. Cut-off time: Passengers who are not at our boarding location 3 minutes prior to departure may lose their seats to standby customers.

10. Parking rates are set by the parking facility owners and are subject to change. Michigan Flyer does not own any parking facilities but does facilitate parking space rental from the City of East Lansing and the MDOT in Whitmore Lake. Michigan Flyer is not liable for passengers’ vehicle or their contents in these lots, where parking is at your own risk. We strongly encourage not to leave any visible items in your parked vehicle.

11. East Lansing and Whitmore Lake parking fees must be prepaid directly to Michigan Flyer before departure and a prepaid parking pass must be placed on the dashboard of your vehicle. If parking fees are not prepaid to Michigan Flyer, your vehicle may be ticketed or subject to higher parking rates or towed. A green validation ticket must be obtained from the office or the driver in order to exit the East Lansing parking facility. Michigan Flyer-AirRide is not responsible for tickets or parking fees if customers are not parked in the correct facility or on the designated parking level of the facility. Please see our ‘Locations’ page under ‘Travel Planning’ on our website for detailed parking instructions.

12. Discounted parking is no longer offered at our Ann Arbor location.

13. Passengers are allowed one checked bag plus one onboard item, free of charge. Onboard items can weigh up to 25 pounds and must fit in the overhead compartment or underneath the seat. This item is in addition to a personal item such as a purse or laptop bag. Checked baggage can weigh up to 50 pounds and must not exceed 62 inches in total. Extra bags are $15 per bag. Maximum number of checked bags is three per person. Bicycles are considered as one checked bag.  Only one bike per person is allowed based on availability. Bicycles must be broken down and contained in a leather, canvas, bicycle box or other carrying case. Please call the office for space verification. Portable mobility devices are allowed on our coaches, and the maximum weight limit of the lift is 650 pounds.

14. We DO NOT allow any e-bikes or e-scooters on our motor coaches.

15. Michigan Flyer-AirRide will not be responsible for lost or stolen items. Lost or mishandled luggage is covered up to the maximum liability of $250.00 per reservation.

16. As of Sept. 1, 2018, we no longer transport pets. However, we do welcome service animals onboard with people with disabilities at no additional charge. For more information, please see our ‘People with Disabilities’ section under ‘Information Center’.

17. Michigan Flyer-AirRide reserves the right to refuse transportation for passengers whose behavior, in our sole judgment, may be considered detrimental to our operations in any manner whatsoever. This includes, but is not limited to, appearing to be under the influence of intoxicating alcohol or drugs, conduct likely to distract the driver or be objectionable to other passengers or prospective passengers, and behavior that may cause financial harm to Michigan Flyer, LLC. Such persons may be denied permission to board the bus, be subject to having their prior reservations canceled, be removed from the bus by the driver or customer service agent, and/or be reported to law enforcement authorities. In any such event, Michigan Flyer-AirRide shall not be liable for any refunds.

18. Wi-Fi signal may not be available on some routes due to factors beyond our control such as signal strength or other technical challenges. No refund or credit will be provided when Wi-Fi is unavailable.

YOUR PRIVACY RIGHTS

At Michigan Flyer we are committed to protecting the privacy of our customers and users of our website located at michiganflyer.com (the “Site”). This privacy policy (“Privacy Policy”) gives you details of our privacy practices, including (a) what information we collect about you when you use the Site; (b) how the information will be used or disclosed; and (c) your rights with respect to our collection and use of your data. We may modify these policies from time to time and will provide notice of any major changes by posting such notice on the Site.

WHAT INFORMATION WE COLLECT

Transaction Information

When making reservations or using services on the Site, you provide personal information such as your name, address, email, telephone number, fax number, credit card information, and service preferences. This information is used to provide and improve our services.

IP Addresses and Cookies

As is common on many websites, we log your IP address when you visit the Site. We also use cookies and similar technologies, which are small files stored on your device, to help the Site function properly, enhance security, analyze performance, and improve your experience.

Some cookies are necessary for core Site functionality, while others are used for analytics, personalization, or advertising. We only store or use cookies for non-essential purposes with your consent.

You can manage your cookie and privacy preferences at any time by using the “Do Not Sell or Share My Personal Information” link. For a full list of cookies used on this Site, including their purpose, type, and duration, please see our Cookie Policy.

Disabling certain cookies may affect your experience on the Site, but essential functionality will remain available.

HOW WE USE YOUR INFORMATION

We may use your information to provide the services you request, monitor and improve Site usage, troubleshoot issues, protect against fraud or unauthorized activity, and send updates about services or terms. You may opt out of these communications at any time.

SHARING AND SELLING INFORMATION

Michigan Flyer does not sell your information to any other organizations. Certain information may be shared with third-party service providers only as needed to operate the Site, provide services, or for analytics and advertising purposes. You can manage these preferences at any time using the “Do Not Sell or Share My Personal Information” link.

We do not knowingly sell or share the personal information of minors under 16.

SECURITY

The Site incorporates appropriate safeguards to protect the security, integrity, completeness, accuracy and privacy of the personal information we have collected, and we have put in place reasonable precautions to protect information from loss, misuse, and alteration. Our security and privacy policies are periodically reviewed and enhanced as required and only authorized individuals have access to the information you provide us. You hereby acknowledge that Groome Transportation® is not responsible for any intercepted information sent via the Internet, and you hereby release us from all claims arising out of or related to the use of intercepted information in any unauthorized manner.

PRIVACY RIGHTS BY REGION

U.S. residents may manage sharing for digital advertising via the “Do Not Sell or Share My Personal Information” button. EU residents may withdraw consent, access, correct, or delete personal information, and manage cookies using the same button. Residents of Quebec, Brazil, South Africa, Australia, Switzerland, Argentina, Andorra, or the Faroe Islands may exercise rights under local law using the same button.

Adjusting your preferences may affect personalized content, targeted ads, or some Site features. Core functionality will remain available.

TERMS AND MODIFICATIONS TO PRIVACY STATEMENT

By using the Site, you signify your agreement to the terms of our Privacy Policy. If you do not agree with these terms, you should not use the Site. Michigan Flyer may modify this privacy statement at any time. If a material change is made to this Privacy Policy and/or the way we use our users’ personally identifiable information, then we will post prominent notice of the nature of such change on the first page of this Privacy Policy and also on our home page. You are responsible for reviewing this Privacy Policy periodically to ensure that you are aware of any changes to it. Your continued use of the Site indicates your assent to any changes to this Privacy Policy.

CONTACT

If you have any questions about this Privacy Policy, the privacy practices of the Site, or if you want to exercise any of the rights that you are given under this Privacy Policy, you can contact Customer Service at (517) 333-0400.