Michigan Flyer Policies
Michigan Flyer understands travel plans change. Check out our policies before you book to ensure a great travel experience.
Tickets are non-refundable once purchased. Two changes per reservation are allowed and can be made online up to 20 minutes before your scheduled departure. Once your reservation has been changed twice the ticket is null and void. Ticket date and time can be changed; however, direction must stay the same.
Michigan Flyer is currently booking 180 days into the future.
No Shows:
Passengers traveling from the Airport who missed their scheduled departure due to a delayed flight will be welcomed on the next available departure in the same day. If you are not able to change the ticket online since the window for changes has passed or the schedule is not available for an online change, please check directly with the driver for space availability.
Passengers who "no show" a prepaid reservation traveling to the Airport or any non-airport passenger will have to purchase a new ticket.
As of Sept. 1, 2018, we no longer transport pets. However, we do welcome dogs as service animals on board with customers who have disabilities. Service animals may ride in the passenger compartment of the bus at no additional charge. For more information, please see our FAQs and the Disability & Accessibility section under Information Center.
Michigan Flyer allows two checked bags plus a purse or backpack, free of charge. To avoid extra charges for oversize or overweight baggage, each checked bag must:
- Weigh 50 pounds (23 kg) or less
- Not exceed 62 inches (157 cm) in total length + width + height
Extra bags over the two per person limit is $10.00 per bag. Maximum number of checked bags is three per person. Extra, overweight and oversize baggage is accepted on a standby basis. Bags that do not meet our size and weight restrictions require special handling, for which there is an additional fee of $10 per bag.
A bicycle counts as one oversize, checked bag. Bicycles must be contained in wood, leather, canvas, a bicycle box or other substantial carrying case.
Portable mobility scooters are allowed on our coaches and the maximum weight limit of the lift including the scooter is 650 lbs. We DO NOT allow e-bikes or electric scooters.
Please review the following information prior to purchasing Michigan Flyer tickets:
1. Fares quoted are valid on Michigan Flyer schedules and/or those of participating interline carriers listed on the ticket. Fares are payable in U.S. dollars unless noted otherwise.
2. All tickets are date and schedule specific and will be honored for transportation unless otherwise indicated.
3. Walk-up passengers (those without a prepaid reservation) will be accommodated on a first come, first served basis. A $3 to $6 fee is applied to fares paid by credit card or cash to the driver or customer service agent at the coach. If paying with cash, drivers do not carry change.
4. Fares are subject to change. Not all discounted fares may be available on all schedules. Fares may be higher during some periods and additional restrictions (non-exchangeable dates) may apply during peak travel periods.
5. To qualify for a family/group discount, passengers must be prepaid and travel together at all times. For child discounts, parents and children of the same household must travel on the same itinerary. Up to three children (ages 2-16) from the same household qualify for the discounted rate.
6. Customers are encouraged to book online to obtain the lowest fares. We no longer make reservations over the phone.
7. All Michigan Flyer tickets purchased online or via telephone are completely NON-REFUNDABLE once purchased. Changes may be made online up to 20 minutes before the schedule departure time. Two changes per ticket are allowed. Tickets are valid for one year from the date of purchase.
8. Passengers should be at the boarding point 10 minutes prior to the scheduled departure time. This allows our drivers to board customers in a timely manner, so as not to delay the departure of the vehicle.
9. Cut-off time: Passengers who are not at our boarding location 3 minutes prior to departure may lose their seats to standby customers.
10. Parking rates are set by the parking facility owners and are subject to change. Michigan Flyer does not own any parking facilities but does facilitate parking space rental from the City of East Lansing and the Brighton Meijer. Michigan Flyer is not liable for passenger’s vehicles or their contents in these lots, where parking is at your own risk. We strongly encourage not to leave any visible items in your parked vehicle.
11. East Lansing and Brighton parking fees must be prepaid directly to Michigan Flyer before departure and a prepaid voucher must be placed on the dashboard of your vehicle. If parking fees are not prepaid to Michigan Flyer, your vehicle may be ticketed or subject to higher parking rates or towed. A green validation ticket must be obtained from the office or the driver in order to exit the East Lansing parking facility.
Michigan Flyer/Airride is not responsible for tickets or parking fees if customers are not parked in the correct facility or on the designated parking level of the facility. Please see our ‘Locations and Parking’ page on our website for detailed parking instructions.
12. Ann Arbor-Blake Transit Discounted Parking is no longer offered.
13. Passengers are allowed two free bags to be stowed plus a purse or a backpack. All luggage is restricted to 50 pounds per bag and both carry-on and checked luggage size are limited to the same restrictions as posted by your airline. Excess or overweight luggage is subject to a $10.00 surcharge and should be paid at the time of booking or directly to the driver. Maximum number of checked bags stowed under the bus is three per person. Bicycles are only accommodated on a space available basis. Bicycles transported will be considered one oversize piece of checked luggage. Bicycles must be contained in wood, leather, canvas, a bicycle box or other substantial carrying case. Please call the office for space verification. Portable mobility scooters are allowed on our coaches and the maximum weight limit of the lift including the scooter is 650 lbs. We DO NOT allow e-bikes or electric scooters.
14. Michigan Flyer-Airride will not be responsible for lost or stolen items. Lost or mishandled luggage is covered up to the maximum liability of $250.00 per reservation.
15. As of Sept. 1, 2018, we no longer transport pets. However, we do welcome dogs as service animals on board with people with disabilities. Service animals may ride in the passenger compartment of the bus at no additional charge. For more information, please see our FAQs and the section on People with Disabilities.
16. Michigan Flyer/AirRide reserves the right to refuse to transport passengers whose behavior, in our sole judgment, may be considered detrimental to our operations in any manner whatsoever. This includes, but is not limited to, appearing to be under the influence of intoxicating liquor or drugs, conduct likely to distract the driver or be objectionable to other passengers or prospective passengers, and behavior that may cause financial harm to Michigan Flyer, LLC. Such persons may be denied permission to board the bus, be subject to having their prior reservations canceled, be removed from the bus by the driver or customer service agent, and/or be reported to law enforcement authorities. In any such event, Michigan Flyer-AirRide shall not be liable for any refunds.
17. Wifi Signal may not be available on some routes due to factors beyond our control such as signal strength or other technical challenges. No refund or credit will be provided when wifi is unavailable.
