FAQ
Going on one airline and returning on another? There are two terminals in Detroit- Delta Airline and Air France are at McNamara Terminal and all other airlines can be found at the Evans (North) Terminal.
When making the reservation, the system will ask you to choose an airline. Choose your outbound airline and select the outbound time of departure. The system will then display the return time choices. Before selecting the return time, click on the Terminal name in the "TO" box and change it to the other terminal and then proceed with selecting your return time.
Do I have to buy my ticket in advance? Discounted fares require pre-payment via credit card on our website. You can pay by credit card to the driver for a ticket, but the fare is higher and seating is based on availability. Only single passenger tickets are available at the coach.
Must I print my confirmation and bring it with me? Each leg of your trip has its own QR code. In order to board the coach, the QR code must be presented to the driver either on your smartphone or on paper. The driver will scan your QR code before boarding.
If I miss my scheduled coach, can I take another one without having to pay again? It depends. If you miss your scheduled coach due to a flight delay at the airport, then yes, you are welcome to take the next available coach at no additional cost. However, passengers traveling to the airport or non-airport passengers traveling between East Lansing, Brighton and Ann Arbor who do not show for their scheduled departure must purchase a new ticket.
Do you have signs at Detroit Metro Airport? No. But our motorcoaches are clearly co-branded as Michigan Flyer-AirRide. In McNamara Terminal, follow "Ticketing/Check-In" signs to Departures (Level 3), and look for us outside and to the left of the doors for Air France check-in. At the Evans Terminal, follow "Public Transit" signs to Ground Transportation and find a small "AirRide route 787" sign by stall number 1.
Does the motorcoach have seat belts? Yes, our coaches are all equipped with 3-point seat belts for added safety.
What does the bus look like? Michigan Flyer buses are decaled with the Michigan Flyer logo and letters on the side. On occasion, an Indian Trails bus will operate the route due to regularly scheduled maintenance.
Children 12-17 traveling without a parent- Please see "Unaccompanied Children" on our Customer Care page.
Traveling with an infant or toddler- Children 24 months or younger are allowed to travel on their parent's lap on our coaches at no charge. If you would like the child to travel in a car seat, you will be required to purchase a child fare to accommodate the car seat and the infant.
Are child car seats allowed on the coach? While child safety seats are not required on motorcoaches, you are welcome to bring a car seat if you own one.
Are pets allowed on the coach? No. As of Sept. 1, 2018, we no longer transport pets. However, we do welcome service dogs on board with customers who have disabilities. Service animals may ride in the passenger compartment of the bus at no additional charge.
As defined by the Americans with Disabilities Act (ADA), “service animal” means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. In addition, miniature horses that have been trained to help people with disabilities with specific tasks may now be considered service animals. (For more information about service animals, please see our policy on People with Disabilities.)
For transportation purposes, “emotional support animals,” “psychiatric support animals,” or any dogs, cats, birds, or other animals that are not trained to perform a specific function for a person with a disability are all classified as pets under federal ADA law.
Changes and Cancellations- Tickets are non-refundable once purchased. Two changes per reservation are allowed and can be made online up to 20 minutes before your scheduled departure time. Ticket date and time can be changed- direction of the ticket must stay the same.
What if I can’t find my answer here? Call us at 517-333-0400.
