People with Disabilities
Michigan Flyer-AirRide motorcoaches are wheelchair accessible. However, 24-hour advance reservations are recommended. Please call our office, or fill out the ADA form when making reservations online.
Please notify our office if you will be traveling with a scooter or service animal.
Special Assistance – Both McNamara and Evans (North) Terminal
Passengers who need wheelchair assistance should normally request it when making a reservation with the airlines, which contract with Prospect Airport Services to provide wheelchair services.
However, if you did not arrange for assistance from Prospect through your airline, you may do so by calling Prospect from your bus before it arrives at the airport. Prospect’s phone number at the McNamara Terminal is (734) 921-7200; at the Evans (North) Terminal, it’s (734) 247-1121. For example, a good time to notify Prospect that you’re on your way and will need assistance is when your eastbound bus reaches Ypsilanti or Belville.
If you will need wheelchair assistance to reach our bus after a return flight to North Terminal, consider asking for an aide from Prospect to meet you in the indoor waiting area about 10 minutes before your westbound motorcoach is scheduled to depart.
Please note that Prospect provides assistance with passenger luggage at McNamara Terminal, but not at Evans (North) Terminal.
A Word about Service Animals
We welcome service animals on board with customers who have disabilities. Service animals may ride in the passenger compartment of the bus at no additional charge.
As defined by the Americans with Disabilities Act (ADA) “service animal” means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. In addition, miniature horses that have been trained to help people with disabilities with specific tasks may now be considered service animals.
Examples of the services that true service animals are trained to provide include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, fetching dropped items, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, or calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack.
Once on board, passengers must remain in control of their service animals at all times—on a leash or harness, or in a carrier—and the animal must ride within the passenger’s own space; it cannot occupy a separate seat or lay down in the aisle.
So that all passengers may enjoy a pleasant ride, we ask you to keep your service animal calm and quiet. If we believe a service animal may threaten the health or safety of other passengers or our staff, or disrupt our operations (such as by barking, growling, biting, jumping on passengers, urinating or defecating), we may refuse to allow it on board.
