Michigan Flyer headquarters

MAP

333 Albert Street
Suite 214 
East Lansing, MI 48823

Office hours: Mon-Fri -6:00am-6:00pm
Sat and Sun- 10:00am-5:00pm

517-333-0400

Our office is located in the East Lansing Marriott hotel, one block north of the Michigan State University campus. We pick up and drop off passengers directly under the skywalk on Albert Avenue. This location is currently served twelve times daily.

If you need a parking pass for this location, but did not buy one when you purchased your ticket, click here to buy parking pass only. Parking is limited to 30 days maximum.

Michigan Flyer-AirRide passengers may park in the East Lansing City Center covered ramp for $2.50 a day when parking is prepaid―either online or in our office―before departure from East Lansing. (If parking is not prepaid to Michigan Flyer-AirRide, your vehicle is subject to higher City of East Lansing parking rates or will be towed away at the owners expense.)

• Enter the ramp on Charles Street.
• Push the button to obtain a white ticket and open the gate (on Sunday gate will be open).
• Proceed to the 4^th level and park in a designated Michigan Flyer parking space. If all the signed spots are taken please park as close to the row of cars as possible (end of the 3rd level continuing all the way to the gate on the 4th level- passengers who are unable to find parking on the designated 4th level parking area are asked to park as close to our signed location as possible. (please avoid parking in the spaces designated for the Marriott customers or 3rd level residents).
• Leave the parking voucher on your dashboard with the bar code visible.
• Please do not leave anything else in your vehicle while it is parked here. Michigan Flyer, its partners, and parking providers are not responsible for anything lost, stolen, or damaged.
• The parking ramp is connected by a covered skywalk to our office and the Michigan Flyer-AirRide boarding point at the Marriott. To access the skywalk, take the elevator or stairs to the 1st level of the ramp.
• Obtain a green ticket from your driver (if your return date is a Sunday, you will not need the green ticket.)
• Upon your return, give the white and green tickets to the parking ramp gate attendant, or proceed to the self-checkout lane and enter the white ticket into the kiosk first, then the green ticket. (If you did not obtain a white spitter ticket, or have lost it, push the intercom button to be connected to a parking attendant.)

Please note: U-turns are NOT allowed on Albert Avenue.

MAP

328 S. Fifth Ave.

Ann Arbor, MI 48104

At the corner of S. 5th Avenue and William Street, across from the Ann Arbor Library.

Michigan Flyer-AirRide parking is available for $2 per day in the parking structure at the corner of 4th Avenue and William Street. Parking is allowed from 2-14 days only.  (Less than 24 hours of parking does not qualify for the $2.00 per day rate) 

New Parking equipment at Fourth and William

Recently, new parking equipment was installed at the Fourth & William parking structure. The major difference is the type of ticket. The new entry tickets are barcoded and printed on receipt-like paper, instead of the previous magnetic stripe tickets.

How to Park

• Upon entering structure, obtain entry ticket from machine.
• Park anywhere on level 4 or above.
• Take entry ticket with you.
• Request parking form and validation stamp from bus driver.*
• Complete parking form and return it to driver when leaving the bus, please be sure to include your license plate number.
• Upon return and prior to retrieving your vehicle, please pay the cashier in the booth on Fourth Ave. Payment can be made by cash or credit card (Visa or Master Card only).
• Present validated ticket to cashier.
• Passengers parking on a Sundays and federal Holidays please request a parking form from the driver, fill out bottom portion and return to the driver; the driver will stamp the top portion; present validated form to cashier.
• When no cashier is available, please call the number on the ticket machine, or push the “Call Button” located on each machine for assistance with discounted pricing

*Without validated ticket, full daily parking rates apply.  Lost tickets will be charged the twenty-four (24) hour maximum daily rate. A validated parking registration form stub may be used for exiting the structure, when no parking entry tickets are available. For our security, please remove all personal belongings from view.  

Please note: The surface parking lot on E. William St. between S. Fourth and S. Fifth Avenues is private property and NOT available for parking. Violators may be towed at owner’s expense. 

McNamara (Delta) Terminal - Departures Level (New location since July 13, 2018)

We are now picking up and dropping off all passengers at a single stop on the Departures Level (also known as Level 3) of the McNamara Terminal. This is the terminal used by Delta Air Lines and its partner carriers Air France and Aeromexico.

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 Important: How to Find Us at the McNamara Terminal

• DO follow SIGNS LIKE THESE for “Municipal Transportation” and “Ticketing/Check-In.” They will help guide you to our location for both drop-offs and pickups on Level 3 (a.k.a. Departures Level). Our stop is just outside and to the left of the doors labeled “International Ticketing/Check-In, Air France, AeroMexico.”

  Once outside, when you see an "AirRide Route 787” sign on a metal post, you will know you have reached the correct location. If you need assistance, just ask an airport official "How do I get to check-in for Air France?"

• DO be aware that NOT all elevators go up to Departures Level 3, where our Michigan Flyer-AirRide stop is located. Be sure to take an elevator that goes all the way up to “Ticketing/Check-In” on Level 3.

• DO NOT follow signs that say “Bridge Walk to Parking” or “Ground Transportation Center.”

• RESTROOMS and RESTAURANTS on Departures Level 3 are ALL located inside the secure area beyond the TSA Security Checkpoint. If you are outside the secure area, take an elevator down to Luggage Claim/Domestic Arrivals (Level 1) to find a restroom or restaurant. Also, please note that there is a restroom on board every Michigan Flyer-AirRide motorcoach.

• PEOPLE WITH DISABILITIES who have not arranged for wheelchair or other assistance in advance should know that the Prospect Services desk for requesting such help has been moved to the far south end of the Ticketing/Check-In area, near the Westin Hotel entrance.

 More helpful tips here. 

To see which Detroit Metro terminal your airline uses, click here.

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Michigan Flyer, LLC, and its parent company, Indian Trails, Inc., will operate the Brighton service in partnership with Livingston County and its Livingston Essential Transportation Service (LETS).

Michigan Flyer-AirRide picks up and drops off passengers on the south side of the Brighton Meijer lot, near Cross St. Passengers may park only this designated area. The fee for parking is $2.50 a day and must be prepaid online before departure from Brighton. (If parking is not prepaid to Michigan Flyer, your vehicle may be towed away at the owner's expense.)

• Kindly leave the parking voucher on your dashboard with the bar code visible.
• Please do not leave anything else in your vehicle while it is parked here. Michigan Flyer-AirRide, its partners, and parking providers are not responsible for anything lost, stolen, or damaged.

North Terminal - Ground Transportation Center
MAP

At the North Terminal, Michigan Flyer-AirRide motorcoaches pick up and drop off passengers in the Ground Transportation Center (GTC). Once you come down the stairs or elevator to the GTC, exit the door to your left and proceed to Stall #1.

Passengers who need help in getting from our bus to the terminal, or vice versa, must let us know in advance. You can do this when making reservations online. Just use the Special Needs box on the Passenger Information webpage to tell us what kind of help you will need.

Passengers who need wheelchair assistance should normally request it when making reservations with their airlines, which contract with Prospect Airport Services to provide wheelchair services. For wheelchair help at the North Terminal, you may also call Prospect directly at (734) 247-1121.

 To see which Detroit Metro terminal your airline uses, click here.